FlexCloud Service Terms

These Terms define the rules for FlexCloud services, the website, orders, client accounts, payments, renewals, tickets and liability.

Service means VPS, VDS or Web Hosting provided according to the selected plan, cart parameters and order confirmation.

Client panel means the service area used to manage services, orders, invoices, tickets, payments and account data.

FlexCloud provides infrastructure and hosting services covering VPS servers, VDS servers and Web Hosting.

VPS and VDS provide server environments with parameters defined in the plan. The client is responsible for system configuration, applications, users, passwords, updates and content.

Web Hosting provides a managed environment for websites, databases, email, SSL certificates and backups according to the plan.

An order is placed by choosing a plan, adding it to the cart, selecting quantity and billing period, and confirming the order summary.

Before finalizing an order, the client must verify the selected plan, price, billing period, quantity and required data.

Finalizing an order requires accepting the Terms, Privacy Policy and Refund Policy.

The agreement is concluded when FlexCloud accepts the order, unless individual terms or an order message state otherwise.

Order acceptance may depend on payment confirmation, resource availability, correct client data, security verification and compliance with the Terms.

FlexCloud may refuse an order if data is incomplete, payment is not confirmed or the order creates security, legal or infrastructure risk.

Service prices are presented in Polish zloty in billing systems. Public pages may additionally show converted EUR amounts for presentation.

Payments may be handled by an external payment operator. The client should follow the operator's messages and confirm payment according to the selected method.

Lack of payment confirmation may stop service activation, renewal or other actions dependent on billing status.

Services are renewed for the next billing period after payment of the due fee according to the date visible in the client panel or billing messages.

The client is responsible for timely payments and current contact data.

Lack of payment may result in limitation, suspension, expiration or removal of the service according to the Terms and retention policy.

Billing documents are made available in the client panel or another agreed electronic channel.

The client is responsible for providing correct invoicing data.

Order, payment and invoice history may be stored for periods required by tax, accounting and claims-protection regulations.

The client must use services lawfully, in line with the Terms, security rules and the intended plan purpose.

The client is responsible for content, applications, users, passwords, configuration, updates, licenses and data stored in services.

Services must not be used for spam, phishing, malware, attacks, unauthorized scanning, rights infringement or illegal activity.

FlexCloud undertakes to provide services with due professional care for a hosting provider.

FlexCloud maintains infrastructure, the client panel, billing mechanisms and support tickets to the extent necessary for proper service provision.

FlexCloud may perform maintenance, updates, migrations and security actions required to maintain or develop services.

FlexCloud performs backups according to the selected plan and service documentation.

Backups reduce the effects of failures and operational mistakes, but do not replace the client's own backup policy for critical data.

Restoring data may require service identification, data scope, restore point and confirmation of operational effects.

Complaints may be submitted through the client panel or indicated contact channel.

A complaint should include client data, service identifier, event description, expected resolution and supporting materials.

Availability complaints are assessed with regard to the SLA, logs, monitoring, client reports and liability exclusions.

FlexCloud is liable for non-performance or improper performance only within the scope resulting from the Terms, plan specification, SLA and applicable law.

FlexCloud is not liable for client actions, wrong configuration, application errors, outdated software, client-side security breaches, lost passwords, client content or external services outside FlexCloud control.

For business clients, liability may be limited to fees paid for the affected service in the billing period in which the event occurred, unless mandatory law states otherwise.

Personal data processing rules are described in the FlexCloud Privacy Policy.

If the client stores personal data of its own users or contractors in services, the client is responsible for legal basis and data protection duties.

FlexCloud processes data only as needed to provide services, handle accounts, billing, security, tickets, backups, restores and legal duties.

The primary support channel is the client panel and tickets available in the service.

A ticket should include service identifier, issue description, time of occurrence, error messages and information about recent client-side changes.

The client should keep the email address current and regularly check client panel messages.

These Terms apply from the date shown in the document header and are available in the FlexCloud service.

FlexCloud may update the Terms for important reasons, including legal, organizational, technical, security or service-development changes.

Matters not regulated by the Terms are governed by applicable law and individual arrangements accepted by the parties in documentary form.